Leominster and Fitchburg MA News.- After a bad customer service experience on September 25th 2010, when a customer when to rent a house appliance at the Rent-a-Center in John Fitch Hwy in Fitchburg.
The sale rep in the store promise to deliver the item that same day in the evening, but they never did. The customer decided to give them another chance and after talking to store rep that night they agree to make the delivery early morning the next day (September 26th).
And guess what! They never did it, and they decide to make the delivery after 4pm in the afternoon, after the customer already called to cancel the order.
Then after a few weeks the customer when back to the store to get a refund for the money she paid for the first week lease. And big SURPRISE!
They store manager told the customer that the only thing he can get is credit for a new rental, but no refunds.
Is this illegal? YES, it is!...
After a few attempts, the customer didn't any other choice than going public and calling the Rent-a-Center's Customer Service Hotline.
That was the only way he can get a district manager to call and try to fix the situation...
Come on, the transaction was for only $20, just give it back to the client. How you expect to build a good local business if trying to provide bad service to the city citizens!
Better choice for anyone looking to rent or lease to own an item is Aarons. Located on the same street, close to McDonald's.
I hope the client get the refund he deserve, if not please contact us so we can write a follow up to this article.
If you had a bad or good experience with a local business please share your story with us and we will post it in the news.
Carlos Ramirez,
News writer.
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Hi Carlos, I am working with Rent-A-Center and I'm sorry to hear about the experience you shared above. You mentioned that the customer contacted Rent-A-Center's Customer Service Hotline. Did that help to resolve matters? If this is still an issue, I recommend contacting Customer Service again, or visiting the Rent-A-Center Facebook page to voice this concern there (http://on.fb.me/cMpmdo). Please let me know if you have any questions, or if I can be of any help.
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